Troubleshoot


#21

This is the wallet in question he’s claiming from: 0xa03b28cbbbbcef1906442715c73eaf9aa484f8cc
He does have ETC in it.

Yes, hopefully this should work when he tries again.


#22

Yes. Just I have got.
As you tell, I reset gas limit to 200000.
Now worked.
Thank you for your good suggestion.


#23

where is the addres… erc223, where private key


#24

need more info? What address and erc223 you speaking about?


#25

Hi Saturn Team,

Please help & support to resolve the issue to redeem the Saturn after the unlock date.

I am using the same Metamask wallet (Through which I bought Saturn) + 0.005 ETH balance.

Error is being that Submit the Redeem.


#26
  1. use this link https://www.saturn.network/for-investors/redeem-dapp
  2. Make sure you have saturn wallet disabled when you are using metamask and vice versa - only one ethereum wallet extension can be active at a time.

In case this doesn’t help you need to provide more info about your troubles, document your process in as much detail as you can. We are a bunch of very smart people but we are not capable of telepathy.